• Important Announcement
    • Citibank does not send you email asking for your Citibank Online User ID and password, other types of password/PIN or other sensitive information. Please click here for more information on fraud prevention advice.
    • In light of recent news reports regarding telephone scams, Citibank reminds clients never to disclose their personal data or bank account details to unsolicited callers or pre-recorded voice message phone calls requesting such information. Please click here for the important notice on unauthorized calls.
    • Click here to watch the TV Announcement in the Public Interest (API) jointly produced by the Hong Kong Monetary Authority and the Hong Kong Association of Banks and relevant materials to understand how to safeguard yourself from bogus calls purported from banks.
    • If you have received suspicious emails / calls purporting to be from Citibank, please contact us immediately by calling our 24-hour CitiPhone Banking at (852) 2860 0333, then press 2*2#0# to verify the sender’s / caller’s identity.
    • You may, at any time, choose not to receive our marketing calls by calling our 24-hour CitiPhone Banking at (852) 2860 0333.
    • System Maintenance Notice
    • To enhance client experience, the online access of the Investment Risk Profiling will be suspended from 6pm to 9pm on December 17, 2015 (Thursday) for maintenance. We apologize for any inconvenience caused.
    • Due to system maintenance, Citi ThankYou Rewards  will be unavailable from February 6, 2016 (Sat) – 11:00pm to February 7, 2016 (Sun) – 7:00am. Citi ThankYou Rewards Travel site will be unavailable from
      February 7, 2016(Sun) – 12:00pm to February 7, 2016(Sun) – 4:00pm.
    • During Chinese New Year period, the Citi ThankYou Rewards Merchandise delivery service(exclude Vouchers) will be closed from 
      February 2, 2016 (Tuesday) to February 17, 2016 (Wednesday), both dates inclusive.
    • For queries, please call the Citi ThankYou Rewards Service Line at
      (852) 2860 0348. We apologize for any inconvenience that this may cause.

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